Refund policy

 

Returns

 


We accept returns only in cases of:

 

  • Damaged items

  • Wrong item received

 

 

 

 

Resolution Process

 


Our priority is always to resolve issues fairly and smoothly:

 

  • Primary Solution: Replacement

  • Secondary Solution: Store Credit

  • Refund: Only if replacement or store credit is not possible

 

 

 

 

Return Conditions

 


To be eligible for a return:

 

  1. You must inform us within 48 hours of delivery.

  2. Clear images of the product must be shared.

  3. An unboxing video is preferred for smooth and faster resolution.

 


Requests made after 48 hours may not be eligible for return consideration.

 

 

 

Important Notes

 

 

  • Items must be unused and in original condition.

  • Due to hygiene reasons, certain items (like earrings) may not be eligible for return unless damaged.

  • Zenva reserves the right to assess all return claims before approval.

 


For return requests, please contact us at:

📩 zenvajewels@gmail.com