Terms of service

 

ZENVA – Terms of Service

 


Last updated: 19th Feb, 2026


Welcome to Zenva. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

 

 

 

1. General

 


By using this website, you confirm that you are at least 18 years old or using it under the supervision of a parent or guardian.


We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes means you accept those updates.

 

 

 

2. Products & Pricing

 


All products are subject to availability.


We make every effort to display product colors and designs accurately. However, slight variations may occur due to lighting, screen settings, or photography.


Prices are subject to change without notice.


We reserve the right to:

 

  • Limit quantities

  • Discontinue products

  • Cancel orders in case of pricing errors or suspicious activity

 

 

 

 

3. Orders & Payments

 


We reserve the right to refuse or cancel any order if:

 

  • Payment is not authorized

  • There is suspected fraudulent activity

  • Product is unavailable

 


In such cases, a full refund will be processed.

 

 

 

4. Shipping

 


Orders are processed within the timeframe mentioned in our Shipping Policy.


Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.


Zenva is not responsible for delays caused by third-party shipping partners.

 

 

 

5. Returns & Refunds

 


Returns are accepted only for damaged or incorrect items, as outlined in our Return & Refund Policy.


Customers must notify us within 48 hours of delivery with clear images or video evidence.


Refunds are processed only when replacement or store credit is not feasible.

 

 

 

6. Product Care & Usage

 


Zenva jewellery is designed for everyday elegance but should be handled with care.


We are not responsible for:

 

  • Damage due to improper handling

  • Exposure to water, chemicals, perfumes, or rough use

  • Normal wear and tear

 

 

 

 

7. Intellectual Property

 


All content on this website including:

 

  • Images

  • Logos

  • Product names

  • Designs

  • Text

 


is the property of Zenva and may not be copied, reproduced, or used without permission.

 

 

 

8. Limitation of Liability

 


Zenva shall not be liable for:

 

  • Indirect or incidental damages

  • Losses due to misuse of products

  • Delays caused by external factors

 


Our liability is limited to the amount paid for the product purchased.

 

 

 

9. Contact Information

 


For any questions regarding these Terms, please contact us at:


Email: zenvajewels@gmail.com